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What services do you provide?Logo / Identity Design - logos, wordmarks, icons Stationery Design - business card, letterhead, envelope, mailing label, presentation folder Print Collateral - brochures, flyers, and newsletters Advertising - print and online advertising Direct Mail - postcards and mailers eMail Advertising Illustration - custom digital illustration Photo Editing - image composition, repair and optimization Posters - posters, banners and display graphics Website Design Website Renovations Web Graphics - including Web banner ads and animations Icons eBooks Presentations - Microsoft® PowerPoint® presentations and graphics Packaging Design Event Decor - Weddings, Kids Parties, Baby Showers etc. Event Planning
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Can a small company afford your services?Many of our clients are small companies, non-profit organizations and individuals. By "farming out" their design projects, they save themselves time and frustration, and save the expense of keeping someone on staff to do design tasks.
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Can I work with my designer, completely over the Internet?"Yes, there are no geographic obstacles to working together, thanks to the Internet and telecommunications. Your requirements can be submitted by email, phone or fax. Once we have agreed on your needs, the provided information is used to create your designs. Intermediate design concepts and revisions are either posted to our Web site or emailed to you for your review, comments and approval. Once your design is completed, final files are either posted for your download, uploaded to you or your printer.
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Do you do printing?No, we do not provide printing services directly. We can recommend reputable online and local printers at your request. Because our clients are located throughout the globe, it is far more expedient for proofing and more cost-effective and faster for shipping if you deal with a local printer. We can act as an intermediary with your printer, or simply provide you with the final files to take to your printer. Printing is not included in any of our project quotations.
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How much do you charge?We wish there is a straight answer to this, however design services are not so easily quantifiable as requirement varies for each and every project and events.
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What are your billing policies?Contracted projects are typically billed in at least two installments for new clients: half payment after half the job is done (typically when the first concepts are presented and the initial feedback has been given), and the remaining half upon completion and delivery of final files.This condition is waived for repeat clients, requiring only one payment upon project completion. However, other billing arrangements are possible upon agreement by both parties. Invoices are submitted via e-mail as a Word, Excel or PDF file, or via fax, or (upon request) via postal mail. Payment is due thirty (30) days from receipt of invoice for North American clients; international clients are given(14) days. Late payments will be charged additional interest fees or penalties.
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How can I make payments to you?We accept secure online payments using your credit card, debit card, or your bank account. We also accept business checks, personal checks, and money orders. In certain special circumstances, you also may be able to make a barter arrangement, either for goods or services or link exchange arrangement depending on the nature of your business, i.e. non-profit association, only if approved by Bold.
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Are there any separate, extra, or hidden, charges?"We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. You are notified of any changes and adjustments. Work only progresses once you have agreed to any changes. Depending on the project type,some items that are typically quoted separately include: - purchase of stock photography or illustration - printing services - Web domain registration - Web hosting fees
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I have many items to produce, can we arrange for a monthly retainer fee for you to create everything for us? "We have a number of clients who have retained our services on a longer term basis or for ongoing work. By paying a flat monthly retainer fee (with a 3 month minimum contract term) we can act as your fulltime, in-house design department, handling as many projects as your schedule and ours can squeeze into the retainer period. For clients who have larger, more involved projects or require multiple pieces created this can often be a more economical method compared to getting each item separately quoted and created.
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Do I need to send a deposit for the work?We do require a deposit for first time costumers, in the instance the project have been started and the client no longer want to continue with project, deposite will be non-refundable. This condition is waived for repeat clients, requiring only one payment upon project completion. Other billing arrangements are possible upon agreement by both parties.
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What if I am not satisfied with my final product?We believe in your complete satisfaction. We will continue to work with you to refine your design until you are completely happy; we offer 'unlimited' revisions on your design project within the confines set out in the original design brief.
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I have an idea that I would like to protect, does Bold Design Studios sign non-disclosure agreements?"We appreciate your desire to protect your intelectual property and are glad to sign any non-disclosure agreements. If you do not already have an agreement, we can make a two way non-discoloure agreement available.
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